Complaints about childcare services
If you have a complaint about your early childhood education and care service, talk to them first. Your issue might be resolved immediately.
If you don’t want to do this or already have, you can make a complaint through the division of Early Childhood Education and Care.
If you feel that your child is being discriminated against, contact the:
If you don’t want to do this or already have, you can make a complaint through the division of Early Childhood Education and Care.
If you feel that your child is being discriminated against, contact the:
- Human Rights Commission Queensland on 1300 130 670
- Australian Human Rights Commission on 1300 656 419
- Early Childhood Education and Care division.
Complaints about Queensland State schools
If you have a complaint about a state school, try and resolve the issue using the Education Queensland complaints process. For complaints about school matters you are encouraged to use the following three step approach:
If you haven’t been able to resolve your complaint with Education Queensland, you can approach the Queensland Ombudsman - make your complaint to us. The Ombudsman does not have the power to investigate complaints about private schools.
- Early resolution: the best place to raise concerns is at the point where the problem or issue arose. Depending on your concern, you might make your complaint to your child’s teacher, the principal or the Parents and Citizens’ Association/School Council.
- Internal review: if you are dissatisfied with the outcome or how the complaint was handled, you can ask the local Regional Office to conduct a review.
- External review: if you are dissatisfied after the internal review, you may wish to contact a review authority such as the Queensland Ombudsman and request an independent, external review.
If you haven’t been able to resolve your complaint with Education Queensland, you can approach the Queensland Ombudsman - make your complaint to us. The Ombudsman does not have the power to investigate complaints about private schools.
Complaints about non-state schools
All complaints about non-state schools should firstly be made to the principal of the school and/or the school’s governing body. Non-state school contact details are available in the schools directory.
For further advice about making a complaint or to find out the contact details for a governing body:
For further advice about making a complaint or to find out the contact details for a governing body:
- phone 13 QGOV (13 74 68)
- email officeofnonstateeducation@qed.qld.gov.au
